The most common reasons why ITVX thinks you're outside the UK are: 

You're using a VPN (Virtual Private Network), proxy, or similar service.

Try disabling your VPN to see if that helps, because it may be masking your location. You need to be in the UK to watch ITVX (unless you have downloaded shows to watch abroad). You won't be able to play shows if ITVX detects that you might be using a VPN. 

Your Internet Service Provider (ISP) uses servers located abroad. 

If your IP address suggests you’re not in the UK, you won't be able to watch our shows.

Your ISP should update their servers on a weekly basis. If you continue to have problems, please contact them to investigate further.

You can check the location of your IP address yourself at: www.whatsmyip.org.

 Note down your IP address and type it into the following website in the top right hand side under RIPE Database Search: www.ripe.net.

If it’s outside the UK then you will be blocked. If it's inside the UK then your ISP may not have registered their IP addresses with the correct databases.

If you are still having problems after trying the steps above, pop your query in a web form via the link at the bottom of this page with details of your query (including who your ISP is) and one of the team will get back to you as soon as possible.