If you’re having issues with errors ITV-1S-102, ITV-1X-102, ITV-1T-102, ITV-1M-102, ITV-1V-102 or ITV-1A-102 on ITVX, it means you’re not able to stream on demand content or live ITV channels.
Why am I getting this error?
The reason you’re getting this error is because we’ve detected that you’re trying to watch ITVX on a VPN. A VPN is a virtual private network which protects its users by encrypting their data and masking their IP addresses. You won’t be able to play shows if ITVX detects that you might be using a VPN.
How to fix errors ITV-1S-102, ITV-1X-102, ITV-1T-102, ITV-1M-102, ITV-1V-102 and ITV-1A-102
To watch ITVX, you’ll need to turn off your VPN.
Sometimes you’re not in control of the wifi network where a VPN is being used - for example, if you’re in a hospital. In that case you can try streaming using mobile data instead of wifi.
Some devices, especially browsers, automatically enable VPN-like settings. In that case you could try using a different device or browser.
I’m still getting this error
If you still need support with error codes ITV-1S-102, ITV-1X-102, ITV-1T-102, ITV-1M-102, ITV-1V-102 or ITV-1A-102, pop your query in a web form via the link at the bottom of this page. Please quote the error code, the platform you’re using and the content you are trying to watch.
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