Troubleshooting ITVX on your PC or Laptop

If you're having trouble watching ITVX on your computer, try these steps in the order listed.

Step 1: Restart your browser and computer

Start by closing your browser completely and then opening it again. If the issue persists, try restarting your entire computer, as this can often resolve temporary performance problems.

Step 2: Check your internet connection

Buffering and poor playback are often caused by internet issues. For detailed steps on how to improve your connection and check your speed, see our dedicated article: How to improve your connection speed

Step 3: Update your browser

Using an out-of-date browser can cause playback problems. Ensure you're using the latest version of your browser.

Step 4: Clear your browser's cache and cookies

Your browser stores temporary data that can sometimes cause loading and playback errors.

For instructions on how to do this, see our article: How do I clear my browser's cache and cookies?

Step 5: Disable extensions and ad-blockers

Browser extensions, particularly ad-blockers, can sometimes interfere with video playback. Try temporarily disabling them to see if the problem is resolved.

Step 6: Try a different browser

If the issue persists, try watching ITVX on a different supported browser. This helps determine if the issue is with your specific browser or with ITVX itself.

Still need help?

If you have tried all the steps above and are still having trouble, please contact the ITVX Customer Service team. To help us resolve your issue quickly, please provide as much of the following information as possible:

• Device Details: Device and browser you’re using

• Issue Details: What exactly is happening and when does it occur?

• Affected Content: Does the problem affect live TV, on-demand programmes, or both? If it's on-demand, which specific programme or series is affected?

• Troubleshooting Attempted: Which steps have you already tried?