Troubleshooting
Problems with video
- I get a "Where's my show?" error message on my TV?
- Why are videos not playing on my browser?
- Why does my ITV Hub keep buffering, what can I do to fix this?
- Why are videos lagging on my Samsung Galaxy Tab A7 device?
- Videos aren't playing on my mobile browser
- Videos aren't playing on my mobile app
Problems with sound
Ad Blocking
Geo Blocking
- Why does the ITV Hub think I'm outside the UK?
- I'm in the EU and can't watch programmes with ITV Hub+
- I am abroad and can't watch programmes
- Why can't I watch anything on my Sony Smart TV?
- How do I clear my location data on my TV?
- How do I change my location on my TV app?
Updating the ITV Hub app
Casting to the big screen
- How do I set up Chromecast?
- How do I cast from ITV Hub?
- Why can't I cast my show?
- I can’t find the Chromecast icon on ITV Hub
- How do I use the controls for casting ITV Hub?
- How do I stop casting ITV Hub?