Troubleshooting

Problems with video

• I get a "Where's my show?" error message on my TV?
• Why are videos not playing on my browser?
• Why does my ITV Hub keep buffering, what can I do to fix this?
• Why are videos lagging on my Samsung Galaxy Tab A7 device?
• Videos aren't playing on my mobile browser
• Videos aren't playing on my mobile app

See all 10 articles

Problems with sound

• I can't hear any sound on my mobile app
• I can't hear any sound on my TV / games console app
• I can't hear any sound on the website

Ad Blocking

• What is ad blocking?
• How do I remove ad blocking software?

Geo Blocking

• Why does the ITV Hub think I'm outside the UK?
• I'm in the EU and can't watch programmes with ITV Hub+
• I am abroad and can't watch programmes
• Why can't I watch anything on my Sony Smart TV?
• How do I clear my location data on my TV?
• How do I change my location on my TV app?

See all 7 articles

Updating the ITV Hub app

• Why do I need to update my iOS app?
• How do I update my mobile app?
• How do I update the app on my Samsung Smart TV?
• How do I update the app on other connected TV devices?

Casting to the big screen

• How do I set up Chromecast?
• How do I cast from ITV Hub?
• Why can't I cast my show?
• I can’t find the Chromecast icon on ITV Hub
• How do I use the controls for casting ITV Hub?
• How do I stop casting ITV Hub?

See all 9 articles