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Hub Help

  1. ITV
  2. Troubleshooting

Troubleshooting

Problems with video

  • I get a "Where's my show?" error message on my TV?
  • Why are videos not playing on my browser?
  • Why does my ITV Hub keep buffering, what can I do to fix this?
  • Why are videos lagging on my Samsung Galaxy Tab A7 device?
  • I'm unable to watch anything on my Google Pixel device
  • Videos aren't playing on my mobile browser
See all 11 articles

Problems with sound

  • I can't hear any sound on my mobile app
  • I can't hear any sound on my TV / games console app
  • I can't hear any sound on the website

Ad Blocking

  • What is ad blocking?
  • How do I remove ad blocking software?

Geo Blocking

  • Why does the ITV Hub think I'm outside the UK?
  • I'm in the EU and can't watch programmes with ITV Hub+
  • I am abroad and can't watch programmes
  • Why can't I watch anything on my Sony Smart TV?
  • How do I clear my location data on my TV?
  • How do I change my location on my TV app?
See all 7 articles

Updating the ITV Hub app

  • Why do I need to update my iOS app?
  • How do I update my mobile app?
  • How do I update the app on my Samsung Smart TV?
  • How do I update the app on other connected TV devices?

Casting to the big screen

  • How do I set up Chromecast?
  • How do I cast from ITV Hub?
  • Why can't I cast my show?
  • I can’t find the Chromecast icon on ITV Hub
  • How do I use the controls for casting ITV Hub?
  • How do I stop casting ITV Hub?
See all 9 articles

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