If you’re looking for the ITVX Help area, it’s over here.
What is happening and why?
At ITV Hub, we’re making some changes to our app. We’re upgrading our technology to offer more content and better picture quality, and improve our overall app experience.
A significant part of this involves updating our content protection to keep all our shows copyright-safe. Unfortunately this technology is not supported by some device models and will no longer be compatible after the end of September 2022.
You can continue to use ITV Hub on your device for now, but after this time the ITV Hub app will no longer be updated or available on some devices.
I still want to use ITV Hub. What can I do?
For the best viewing experience available, we recommend that you head to another device so you can enjoy your favourite shows on ITV Hub issue-free. Here’s how: ITV Hub is available to browse and watch on multiple other platforms such as mobile, tablet, desktop, connected TV and games console.
To access on mobile or tablet, please download the ITV Hub app on the Apple App Store or Google Play Store.
To access on desktop, visit www.itv.com
We recommend using the latest version of any of the following browsers: Firefox, Chrome, Safari, Microsoft Edge.
To find a full list of Connected TV’s that ITV Hub is available on is listed below, and www.itv.com/connectedtv
To find a full list of Games Consoles that ITV Hub is available on is listed below, and www.itv.com/gamesconsoles
The ITV Hub app is currently available on the following devices:
Connected TVs
- Amazon Fire TV (Sticks and Edition TVs)
- Android TV: Sony Android and Chromecast with GoogleTV
- Apple Mobile and Tablet (OS v12 or later)
- Apple TV (Gen3 onwards)
- Chromecast devices
- Freesat (please note: Panasonic TVs 2015 and earlier with built-in Freesat, and first-generation Freesat boxes are no longer supported)
- Freeview Play
- Android Mobile (OS v5 and later)
- NowTV
- Roku devices
- Samsung TVs (running Tizen OS 2.4 and later)
- Sky Glass
- Virgin V6
- Virgin TV360
- Virgin Media Stream
- YouView (BT & TalkTalk) [please note: first-generation YouView boxes are not supported]
- YouView Sony TVs
Games consoles
- Nvidia Shield
- Xbox One
- Xbox Series S
- Xbox Series X
From the end of September 2022, ITV Hub will no longer be available on the following device models.
| Manufacturer | Year | Device Model |
| Freeview Play |
2016+ | Avtex |
| 2013+ | CVTE | |
| 2016 2018 |
Hisense 2016 Hisense 2018 |
|
| 2016 2017 |
Humax 4000t Humax 5000t |
|
| 2015 2016 2018 |
Panasonic TV 2015 C range models Panasonic TV 2016 D range models Panasonic TV 2018 F HD range models |
|
| 2017 2018 |
Sharp UMC 2017 Sharp UMC 2018 |
|
| 2018 | TCL 6586 (2018) 6 Series | |
| Freesat G2 | 2012-2018 | Humax Hb1000s, Hb1100s, Hdr1000s, Hdr1010s, Hdr1100s |
| Samsung | All TVs prior to 2015 | Orsay (Linux) OS |
| 2015 | Tizen OS 2.3 |
