If you’re looking for the ITVX Help area, it’s over here.
ITV takes the accessibility of our services very seriously. We are committed to enable all our viewers and consumers to access our services with ease.
We maintain very high levels of subtitling on the ITV Hub service; typically around 90% of shows are subtitled. Nevertheless, some programmes are delivered in a way that does not enable us to provide subtitles, such as ITV news and live sports coverage. We are always looking for ways to add subtitles to these shows. Our goal is to reach 100% subtitling on ITV Hub in the next couple of years.
Subtitles are supported on most of our platforms. We are committed to continuing to extend accessibility across the ITV Hub where possible.
We have agreed with the UK regulator Ofcom that we will provide audio description (AD) for a minimum of 20% of our broadcast programmes. ITV Hub offers you the chance to watch the latest programmes and older favourites across all of our channels, and as a result the percentage of AD available across ITV Hub is around 25%.
Ofcom expects us to provide sign language translation for 5% of our broadcast programmes. It is our intention to enable all of these to be presented on ITV Hub in the next 12 months.
If you have any feedback on our provision of access services, please contact us at firstname.lastname@example.org.