If you're having problems with Freeview reception, picture or channels please visit Freeview’s Reception and Troubleshooting Guide for help and advice.
Those steps include:
Which channels you should be receiving
How to retune your device
What to check after retuning
Checking your equipment and cables
Checking for 4G interference in your area
If you’d prefer to speak to one of the Freeview advisors, please call 03456 50 50 50