If you've seen this error message, then your system/browser doesn't support the required video codec. Video codecs are used to compress or decompress video files because raw, uncompressed video files are normally too large to download and play. This will help to make your viewing experience as seamless as possible.
To update your video codec, you can download an update from Microsoft here.
Still got questions? We've got answers.
Click the icon in the corner
to chat with us*
We’re up and ready to help on Monday - Friday 9.00am - 8.00pm and Saturday 12.00pm - 8.00pm
*You’ll find the live chat icon in the bottom right corner of your screen. Can’t see it? We might be busy, but we’ll be back soon. In the meantime, please get in touch with us another way.
