If you’re looking for the ITVX Help area, it’s over here.
The most common reasons why ITV Hub thinks you're outside the UK are:
You're using a VPN (Virtual Private Network), proxy, or similar service.
Try disabling it to see if that helps, as if ITV detects that you might be using a VPN, you'll be unable to play programmes. The reason for this is ITV Hub is only available for residents of the UK and we need to be confident you're in the UK to use our service, as your VPN may mask your location.
You may experience problems if your Internet Service Provider (ISP) uses servers located abroad. If your IP address suggests you’re not in the UK, you won't be able to watch our shows.
Your ISP should update their servers on a weekly basis. If you continue to have problems, please contact them to investigate further.
You can check the location of your IP address yourself at: www.whatsmyip.org
Note down your IP address and type it into the following website in the top right hand side under RIPE Database Search: www.ripe.net.
If it’s outside the UK then you will be blocked. If it's inside the UK then your ISP may not have registered their IP addresses with the correct databases.
If you are still continue to have problems please get in touch with us.
