Videos aren't playing on my TV / games console app

If you’re looking for the ITVX Help area, it’s over here.

We don’t want anything getting in the way of you and your favourite shows! If you're experiencing any freezing, buffering, error messages or a blank screen please try the steps below:

1. Check your internet speed (you’ll need at least 800kbps to play our videos and ITV Hub will adjust your viewing experience depending on your internet speed)
2. Turn off other devices connected to the same internet connection
3. Clear session data- Exit the app- Switch off the TV- Switch on the TV- Re-open the app

You View users can check their speed at http://checker.youview.com/

If you are still having problems after trying the steps above, please get in touch.