Hub Help

Videos aren't playing on my mobile app

We don’t want anything getting in the way of you and your favourite shows! If you're experiencing any freezing, buffering, error messages or a blank screen please try the steps below:

  1. Restart your ITV Hub app
  2. Reset your ITV Hub app
  3. Uninstall / Reinstall your ITV Hub app
  4. Check your wifi connection
  5. Check your internet speed (you’ll need at least 800kbps to play our videos and ITV Hub will adjust your viewing experience depending on your internet speed)

If you are still having problems after trying the steps above, please get in touch.

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