If you forget your PIN and the answer to your security question, here are two ways you can reset your Parental Guidance lock settings:
- If you’re watching ITV Hub on an iPhone or iPad, uninstall and reinstall the app. When you open the app again, your Parental Guidance settings will be reset.
- Contact our friendly Viewer Support team. They’ll supply you with a Master PIN which you can use to reset your PIN or to turn the Parental Guidance lock off.