If you forget your PIN and the answer to your security question, complete one of the following actions to reset your Parental Guidance lock settings:
If you are using the ITV Hub app on and iPhone or iPad, uninstall and reinstall the app. When you open the app again, your Parental Guidance settings will be reset.
Contact our friendly Customer Support Team on 0344 881 4150. They will supply you with a 4-digit Master PIN which you ca use to reset your PIN or to turn the Parental Guidance lock off.