If you forget your PIN and the answer to your security question, complete one of the following actions to reset your Parental Guidance lock settings:
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If you are using the ITV Hub app on and iPhone or iPad, uninstall and reinstall the app. When you open the app again, your Parental Guidance settings will be reset.
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Contact our friendly Customer Support Team on 0344 881 4150. They will supply you with a 4-digit Master PIN which you ca use to reset your PIN or to turn the Parental Guidance lock off.