Setting up Parental Controls depends on the device you’re using. If your device supports profiles, please see this page for instructions. If not, please read on.
If you forget your PIN and the answer to your security question, here are two ways you can reset your Parental Guidance lock settings:
- If you’re watching ITV Hub on an iPhone or iPad, uninstall and reinstall the app. When you open the app again, your Parental Guidance settings will be reset.
- Contact our friendly Viewer Support team. They’ll supply you with a Master PIN which you can use to reset your PIN or to turn the Parental Guidance lock off.
