If you’re looking for the ITVX Help area, it’s over here.
If you’re watching ITV Hub on a web browser, turn off your Parental Controls PIN by clicking the lock symbol underneath a video. You'll need to enter your PIN to turn it off.
If you’re watching on a smart TV, iOS or Android device, go to the Parental Controls section on the Settings page. Here you’ll be able to switch the Parental Guidance lock off/on, change your PIN or change your security question and answer.